Frequently Asked Questions

What shipping method and service do you use? TOP

I ship all items via the United States Postal Service.  US/APO customers can choose First Class shipping or Priority mail service at check-out. International orders will be shipped International First Class.

Do you ship to APO/FPO/DPO? TOP

Absolutely!!  I was stationed overseas for 5 years, so I know it can be tricky finding companies that ship to our military bases overseas...and that ship quickly. I welcome ALL APO/FPO/DPO customers!

After my order is placed, when will I receive it? TOP

My turn around time is currently between 1-2 weeks. Once shipped, your package should arrive in about 2-3 days (continental US) and 7-10 days (APO/FPO/DPO).  Shipping time is approximate...and I can't not guarantee arrival on a certain date.

 

 

I need an item quickly, can you RUSH my order? TOP

Yes! I offer a rush service. A small order of 1-2 items is eligible for the $10 fee.

By purchasing RUSH service, your order will be prioritized on my list and will be shipped within 2 business days after payment is received.

A business day is Monday through Friday. This EXCLUDES week-ends and Holidays.

If you would like to verify exactly what day I will have your item shipped, please contact me and I will be able to give you an exact answer.

To claim this "Rush My Order" priority, please add the RUSH service listing to your Shopping Cart with the item you would like rushed.

Will you ship Express Mail? TOP

Yes, I will ship express mail service (1-2 day mail) for an additional fee. Please contact me before you make a purchase to discuss.

Do you accept returns? TOP

All items are custom made to order. Because of this, sales are final and returns are not accepted.

If a mistake is made on my behalf, I will be sure to work with you to fix it!

I like one of your designs, but would like a change, can you update your designs? TOP

Absolutely! Making the item just the way you want is the reason to shop with me!  I am happy to update designs to make them just they way you want.  Please contact me to discuss before you order!